Information Technology Support Specialist

Locations currently hiring for this position: Jerome, ID

Job Summary

This is a full time, fully benefited position. Responds to all IS help desk inquiries.  Documents, logs, tracks, and monitors all requests for technology support.  Installs, configures, and troubleshoots hardware and software.


•    Respond to all help desk inquiries. (Telephone, e-mail, walk up).
•    Track, monitor, triage, process and close all service tickets.
•    Responsible for installing end-user devices, troubleshooting PC, printer and network connectivity issues, work request analysis and completion and technical assistance on projects.
•    Perform routine problem analysis and resolution providing recommendation of technical solutions to problems.
•    Provide timely, efficient, courteous support; completing documentation on assignments as required, and training/assisting employee and customers.
•    Installation of designated hardware, software, etc. that best meets the business and functional requirement of the cooperative.
•    Interaction with hardware vendors as required; research possible solutions to provide the most appropriate technical recommendation
•    Perform routine problem analysis and resolution providing recommendation of technical solutions to problems.

Successful Candidates Will Have  

•    1 to 2 years of Printer and PC Support Experience.
•    1 to 2 years of experience installing new PC’s and Printers.
•    Experience and/or training supporting: LAN environment with multiple platforms.
•    Understanding of network topologies.
•    1 to 3 years PC desktop software support experience.
•    Must be able to install, configure, troubleshoot and maintain software applications and peripheral equipment.
•    Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.
•    Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.
•    Must be able to make appropriate decisions and execute them according to policy.
•    Must have ability to determine order of need and task priority based on level of importance.


•    Full time employees receive medical dental and vision health insurance
•    401K retirement plan
•    Long term disability and Life/AD & D Insurance
•    Employee discounts 
•    Holidays and paid time off.

Apply now


About Valley Agronomics LLC

On January 1, 2017 Wilco-Winfield, headquartered in Mt. Angel Oregon, and Valley Agronomics LLC, headquartered in Rupert Idaho, combined Wilco-Winfield into Valley Agronomics LLC to form a stronger agronomy joint venture to better serve our members.  
Valley Agronomics LLC, a grower-owned Coop strives to provide exceptional service to our customers in Idaho, Oregon, Utah, and Washington through our core values.  With the use of advanced products and services, and the dedication of a superior team, Valley Agronomics is driven to help our growers and owners be successful.  

Valley Agronomics LLC is an equal opportunity employer.